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About our
service: We source rare films from all over the world. Films are supplied
to us in region 0 or region 2 dvd format. Aside from the region coding the film
will be in either the NTSC (USA / Canada) or
PAL (Europe / Australasia) format. Most dvd and
video systems are capable of playing both but we would advise you check your
system first.
Video conversion: We can only convert footage you
own personally such as your wedding day and family memories. We transfer using
only the highest quality equipment and materials. The average transfer time is
about 2 weeks. We strongly advise you send valuable items by registered post or
a courier service. We will keep a backup copy for a period of one month from
the job completion date as a safeguard against lost or damaged items. We would
suggest you contact us within one month if you require further copies. We are
also able to convert cine film and slides to DVD. Please note we use a third
party for this service so all quotes will be approxiamate.
Film
copyrights: All the films in our catalog are supplied as original region 2
or region 0 dvds. There are a few films we can supply on dvd-r format where we
have obtained permission from the existing copyright holder. We are currently
updating our catalog to comply with FACT and BBFC
regulations.
Postage and Packaging: In all cases where we quote
a price on this site, postage and packaging will be included for addresses
anywhere in the world. All orders are dispatched by first class post in the UK
and by airmail overseas. Proof of postage is always obtained. Vicpine will not
be held responsible for items lost in the post, but we appreciate items do go
missing and we will send a replacement in most cases.
Customers from South Africa should request items are sent by
registered post at an extra cost of £5.30 due to the postal problems in
this country.European customers should allow 14 days for delivery. Customers
outside Europe should allow 21 days for delivery however delivery times are
usually much quicker than this. Please contact us before ordering if you wish
to add this insurance.
Returned Goods: In accordance with
Distance Selling Regulations 2000 you have seven days to return an unwanted
item and receive a full refund. If any item is found to be faulty it may be
returned to us for inspection and will be immediately replaced. Items bought in
error after this period of time can be refunded at our discretion and postage
costs may be deducted. We reserve the right to deduct postage costs from
overseas customers who have not previously checked their equipment is
compatible. In all cases customers should contact us before returning goods.
You may do this by calling the number above or by emailing us at enquiries @
vicpine.co.uk
Privacy: Your details will never be passed to a
3rd party. You may occasionally hear from us about updates to our website and
new special offers available. |
